OUR STORY

Basic Shipping Information

  • Orders will be shipped from our warehouse within 2-5 business days of placing your order (business days are Monday-Friday, excluding holidays).

  • Flat Rate Shipping is based on FedEx Ground Service (4-7 days) to all continental US destinations, unless another service is selected. Shipping to Alaska and Hawaii may take longer than 8 business days and will be charged extra shipping based upon order weight.

  • You will receive an email when your order has shipped.

  • Please note that we cannot ship to Post Office boxes.

Shipping Charges

  • Standard Shipping: $12 (excluding Alaska and Hawaii)

  • Second Day Shipping: Based upon weight and zip code

  • Next Day Shipping: Based upon weight and zip code


 

Returns Policy

Full price merchandise may be returned for a full refund or for an on-line credit on the Electra Lang website within 21 days of the shipment. Returns made after 21 days will receive an on-line credit only. Returns after 45 days are not accepted.

Sale merchandise can be returned for a full refund within 14 days of the delivery date. Items marked FINAL SALE cannot be exchanged or returned at any time.

We will only accept returns for items that have not been worn, altered or washed. All tags must still be attached and undamaged. Electra Lang reserves the right to deny any refund, or make deductions in the refund amount if the merchandise does not meet return requirements.

"Free Return Shipping" Electra Lang offers “free return shipping” (excluding Alaska and Hawaii) on any items you would like to return for a credit, exchange, or refund. Just use the FedEx return label provided with your order when returning your items.

Returns Process

  • Fill out return form included with your order, and include in the package, along with a copy of your invoice.

  • Use the enclosed FedEx return label (to ensure you get free return shipping), and drop off at any FedEx authorized shipping vendor.

  • No credit will be given for the original flat rate shipping of $10.

  • Keep the tracking information on all packages to ensure the package is returned to Electra Lang. We cannot accept responsibility for packages that we do not ship ourselves.

  • Refunds may take 1 to 2 billing cycles for your card to be refunded.

Exchange Process

  • Fill out exchange portion of the form included with your order, and include in the package. The exchange will be subject to availability.

  • Use the enclosed FedEx return label (to ensure you get free return shipping), and drop off at any FedEx authorized shipping vendor.

  • Any new shipping charges will be at the customer's expense.

  • No credit will be given for the original flat rate shipping of $10.

  • Keep the tracking information on all packages to ensure the package is returned to Electra Lang. We cannot accept responsibility for packages that we do not ship ourselves.

  • To expedite your request for an alternate size or style, we recommend that you contact customer service at (877) 343-7110 to place a new order. However, please note that the exchanged merchandise must be received within 21 days of original shipping date in order to receive a credit to your credit card. Otherwise, you will receive an on-line credit to the Electra Lang website.

Cancellation Policy

Since we strive to ship your order as quickly as possible, we are unable to cancel your order once it has been placed and confirmed. Please follow the Return and Exchange Policy to receive your preferred credit type.

Shipping Policy

  • Orders will be shipped from our warehouse within 2-5 business days of placing your order (business days are Monday-Friday, excluding holidays).

  • Flat Rate Shipping is based on FedEx Ground Service (4-7 days) to all continental US destinations, unless another service is selected. Shipping to Alaska and Hawaii may take longer than 8 business days and will be charged extra shipping based upon order weight.

  • You will receive an email when your order has shipped.

  • Please note that we cannot ship to Post Office boxes.

Shipping Charges

  • Standard Shipping: $10 (excluding Alaska and Hawaii)

  • Second Day Shipping: Based upon weight and zip code

  • Next Day Shipping: Based upon weight and zip code


 

Terms of Use

Welcome to the ElectraLang.com Web Site (the "Site"). Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

You must be eighteen years old or older to use this Site. If you are under eighteen, you may only use this Site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this Site.

You warrant that all details you provide to ElectraLang.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

Electra Lang reserves the right to update or modify these Terms of Use at any time without prior notice. Your use of the ElectraLang.com web site following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Enforcement of Terms of Use

By accessing and using the ElectraLang.com web site, you agree that your access to and use of the ElectraLang.com web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of California, United States of America.

Use of Site

Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Electra Lang or other licensed employee, host, or representative as well as other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through this Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Site or use the Site to solicit others to join or become members of any other commercial online service or organization.

Site Content

Prices for merchandise and services are subject to change without prior notice. If merchandise or services are listed at an incorrect price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price. Periodically we may change, move, delete portions of or add to our website without prior notice.

Indemnification

You agree to indemnify, defend, and hold harmless Electra Lang’s officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Third Party Links

Electra Lang may choose various third-party web sites to link to from its own site. However, even if the third party is affiliated with Electra Lang, Electra Lang has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Electra Lang. Electra Lang has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Electra Lang seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ELECTRA LANG DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMNT. ELECTRA LANG DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ELECTRA LANG DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

ELECTRA LANG SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE OR THE PERFORMANCE OF THE PRODUCTS, EVEN IF ELECTRA LANG HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Electra Lang shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Site Contents Ownership

ElectraLang.com is expressly owned and operated by Sense and Sensibility Productions, LLC. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Sense and Sensibility Productions, LLC. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.

Applicable Taxes

Electra Lang will collect sales tax on all purchases to be shipped to locations within California. The rate of sales tax collected will be the rate applicable in California at the time of purchase. Users are responsible for all sales taxes and other taxes if any, applicable to merchandise shipped to locations outside of California.

Privacy

Electra Lang is completely committed to protecting your privacy. The information you provide us during checkout is used to process orders and to assist us in delivering administration type emails. Electra Lang utilizes every available technology to ensure that your confidential information remains secure.

Electra Lang holds your email address in strictest confidence.  We do not sell, give away, or otherwise distribute your address to any third party.  Users cannot opt out of administrative type emails such as order confirmation messages.  When you place an order, we'll ask you for your name, email address, mailing address, billing address, and credit card number with expiration date.  This information allows us to process and fulfill your order and to notify you of your order status.

Electra Lang considers the information you share with us to be personal and confidential.  We do not sell, trade, or rent any of your personal information to others.

Electra Lang releases personal account information, in good faith, when such release is believed to be reasonably necessary.  This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property and safety of Electra Lang, our customers, or affected third parties. By using our website, you consent to the collection and use of this information by Electra Lang.  If we amend our Privacy Policy, we will immediately post the changes on this page so that you are always aware of what information we gather, how we use it, and under what circumstances we disclose it.  We suggest that you check this page on occasion to keep up with the most current policies.


Sign In

Please Sign In

* Marked fields are required.

E-mail Address:*

Password:*

Not registered? It takes just a minute and helps us make your shopping experience easier.

Register Now.

Forgot your password?